Please read these instructions and follow them to launch Insite Tech's remote support by Instant Housecall.

Always Call, Email, or IM your technician to schedule your remote service call. If you are not connecting at your scheduled time, your technician will not accept your remote connection. New Clients may be prompted to enter your contact information and if needed, may be required to provide payment in advace via PayPal. Returning Clients should check in Start/All Programs to see if Instant Housecall is already installed, if so, please try to start the program from there before reinstalling, if program starts, skip to Step 5.

Internet Explorer 8

Clicking on the "connect to specialist" links on this page will start the connection process, there will be several steps, read them all before begining.

STEP ONE:
Click the "Connect to Specialist" link at the bottom of this page.

STEP TWO:
click this link


You will immediately see a popup window that looks like this:



STEP THREE:
Click "Run" on the window shown above. When you do you will see a popup screen that looks like this:



STEP FOUR:
Again Click "Run" on the window shown above. The following window will launch.


It may be under your browser. To find this window, either minimize all open windows or look for the yellow blinking icon

on your taskbar and click on it.

STEP FIVE:
When you see the Instant Housecall Launch Pannel shown above, Click on


Click the link below to begin your remote session. Be sure to follow the above steps to connect.